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Dr A
★★★★★
4 weeks ago
I recently brought my BMW 320i to Elmwood Vehicles after a very frustrating experience with another garage. … More From the first email exchanges with the secretary Megan, who is very knowledgeable, they were friendly, very professional and efficient.
The work involved replacing the crankcase breather (PCV) valve, which is not the easiest job on my model BMW.
They gave a detailed quote for the correct part and realistic time estimate, and kept me updated. Even when the job turned out to be trickier than expected, they handled it calmly without trying to inflate the price.
They also returned my old PCV valve to me, which gave me full confidence the work was genuinely carried out — a small detail that really matters.
Since the work on the car, it has been running smoother and the awful acrid exhaust smell had gone. A bit of smoke remains but it is negligible compared to before they did the repair work and this is normal for a car of its age.
Elmwood Motors are a rare find — honest, capable, and customer-focused.
I’ll definitely be returning for future work, and I’d recommend them to anyone who values transparency and quality workmanship.
Thank you!
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Susan Knight
★★★★★
a month ago
Good sensible garage. My family have used Elmwood for years. Friendly and helpful. They’ve also given … More good advice even if it meant they didn’t make money. A good local asset.
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Samuel Barns
★★★★★
a month ago
Excellent service from Elmwood when getting our van conversion MOT'd.
They were very helpful, didn't … More try to sell me anything, and were happy for me to do the work myself and bring it back in check it over before the retest.
They are also extremely fast and punctual.
No extra charges or surprise fees.
Would definitely recommend for anyone getting a class 7 MOT.
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Marc Tempest
★★★★★
2 months ago
My business only runs with my van. Elmwood understood this and completed work on my van so I was up and … More running. The services is second to none and the prices is so reasonable. I would like to thank you for your great service but also for helping my business back to work quickly and at a great price in this cost of living time. Which does not only affect homes but small business as well.
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Peter Camber
★★★★★
3 months ago
A friendly, professional and reliable team who have always provided excellent service to me, my son and … More now my grandkids too. Highly recommended.
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Jane Boothroyde
★★★★★
3 months ago
Good to find a garage with great staff, informative, take their time and provide a good service. Will … More definitely use again.
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Rhiannon Johnson
★★★★★
3 months ago
Outstanding! Professional and courteous and more importantly not a rip off! Made me feel instantly welcome. … More Went in on a Wednesday and they sorted the job needed on the Thursday! Offered help whenever needed. Very unusual for a garage and I will definitely be returning! Thoroughly recommend!
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Stephanie Taylor Chinery
★★★★★
4 months ago
Used Elmwood for the first time and was very impressed with all aspects of their service.
Meg was very … More knowledgeable and friendly and everyone went out of their way to determine the problem with my vehicle.
I’d have no hesitation in recommending them.
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James Ebrahem
★☆☆☆☆
4 months ago
Technician damaged my side wing indicator housing and garage expects me to pay for it.
I had a very … More frustrating experience with Elmwood Vehicles that I feel compelled to share. A few years ago, their technician lost the clip that holds the side indicator grille in place while replacing a bulb, which was flagged as an advisory "discoloured" on the MOT they performed. Shortly after, on my way home from work, I heard the indicator rattling against the side of my car and discovered that the entire unit was hanging loose. I tried to reattach it, but it was clear that the clip or retaining element was missing, making it impossible to secure properly.
I returned to the garage immediately, and they provided a temporary "fix" using number plate tape to hold the indicator in place. They called Hyundai at the time but because the part cost £100, they chose the number plate tape method instead. I never intended this to be a permanent solution, who wants a botch up job on their car? Their damage, their responsibility. However, due to my need to use the car for long-distance journeys, I was unable to take this forward again as I couldn't leave the car with them, especially as I had just got it back and took a while to get it back. Although it was always in the back of my mind that the damage was caused by their technician, I tried to move on.
Recently, because I wanted to change the bulbs, but knowing that if I were to remove the housing, I would be left in the same position again with a broken grille, I reached out to Elmwood Vehicles, hoping they would offer to fix the issue. Instead, I was told that I would have to cover the cost of the replacement part and labour myself, even though the damage was caused by their technician. The response was not only dismissive but also insulting. It's not a coincidence that as soon as the garage did work to that housing, it no longer secures in place. They obviously lost the clip and are trying to act as if it was like that before. I have confirmed that the clip is indeed made of metal, not plastic, so this cannot be blamed on aging plastic.
The lack of accountability and poor customer service has been extremely disappointing. It does not matter how long ago the incident occurred, I've given my reasons for why I did not return and made my complaint clear at the time. I would not recommend Elmwood Vehicles based on my experience, as they clearly do not stand behind their work or care for their customers. Additionally, their quotations for car work are significantly higher than other local garages, which is another reason I have not returned for any further work since the incident, aside from the damage caused to my car.
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Wendelien Bellinger
★★★★★
4 months ago
Elmwood Vehicles looks after my horsebox. They are super friendly, professional, efficient and always … More try and sort out the best solution when there is a problem. Highly recommend them.