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Rhiannon Johnson
★★★★★
a week ago
Outstanding! Professional and courteous and more importantly not a rip off! Made me feel instantly welcome. … More Went in on a Wednesday and they sorted the job needed on the Thursday! Offered help whenever needed. Very unusual for a garage and I will definitely be returning! Thoroughly recommend!
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Stephanie Taylor Chinery
★★★★★
a week ago
Used Elmwood for the first time and was very impressed with all aspects of their service.
Meg was very … More knowledgeable and friendly and everyone went out of their way to determine the problem with my vehicle.
I’d have no hesitation in recommending them.
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James Ebrahem
★☆☆☆☆
3 weeks ago
Technician damaged my side wing indicator housing and garage expects me to pay for it.
I had a very … More frustrating experience with Elmwood Vehicles that I feel compelled to share. A few years ago, their technician lost the clip that holds the side indicator grille in place while replacing a bulb, which was flagged as an advisory "discoloured" on the MOT they performed. Shortly after, on my way home from work, I heard the indicator rattling against the side of my car and discovered that the entire unit was hanging loose. I tried to reattach it, but it was clear that the clip or retaining element was missing, making it impossible to secure properly.
I returned to the garage immediately, and they provided a temporary "fix" using number plate tape to hold the indicator in place. They called Hyundai at the time but because the part cost £100, they chose the number plate tape method instead. I never intended this to be a permanent solution, who wants a botch up job on their car? Their damage, their responsibility. However, due to my need to use the car for long-distance journeys, I was unable to take this forward again as I couldn't leave the car with them, especially as I had just got it back and took a while to get it back. Although it was always in the back of my mind that the damage was caused by their technician, I tried to move on.
Recently, because I wanted to change the bulbs, but knowing that if I were to remove the housing, I would be left in the same position again with a broken grille, I reached out to Elmwood Vehicles, hoping they would offer to fix the issue. Instead, I was told that I would have to cover the cost of the replacement part and labour myself, even though the damage was caused by their technician. The response was not only dismissive but also insulting. It's not a coincidence that as soon as the garage did work to that housing, it no longer secures in place. They obviously lost the clip and are trying to act as if it was like that before. I have confirmed that the clip is indeed made of metal, not plastic, so this cannot be blamed on aging plastic.
The lack of accountability and poor customer service has been extremely disappointing. It does not matter how long ago the incident occurred, I've given my reasons for why I did not return and made my complaint clear at the time. I would not recommend Elmwood Vehicles based on my experience, as they clearly do not stand behind their work or care for their customers. Additionally, their quotations for car work are significantly higher than other local garages, which is another reason I have not returned for any further work since the incident, aside from the damage caused to my car.
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Wendelien Bellinger
★★★★★
3 weeks ago
Elmwood Vehicles looks after my horsebox. They are super friendly, professional, efficient and always … More try and sort out the best solution when there is a problem. Highly recommend them.
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Ollie Leaning
★★★★★
a month ago
Went for a MOT on bike top class service
Tea or coffee on arrival and calling up to book was so easy … More will be back!
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Gavin Clare-Campbell
★★★★★
3 months ago
Can't speak highly enough of these guys!
Feel so lucky to have found them.
They are honest, fair, … More efficient and super friendly.
Meg and team are a pleasure to deal with and go out of their way to help and make things as seamless as feasibly possible.
Highly recommend 😎
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Nikki Biggs
★★★★★
5 months ago
Second time I've popped a review on here now – Elmwood vehicles consistently offer a great standard … More with reliable prices and a customer-centred service that is second to none. Thank you everyone – no-one else I'd trust with my car!
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Keith Purvis
★★★★★
5 months ago
I can recommend the Elmwood team for their extensive knowledge, excellent customer service and fair prices. … More Thanks to Elmwood for the recent service and MOT at short notice. Much appreciated!
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Andy Tompkinson
★★★★★
4 months ago
I've been using Elmwood Vehicles for many years, but today for the first time I entrusted them with … More my cherished Mustang. The entire experience was excellent. Booking in was easy, they allowed me to wait for my car, and I was able to have a brief chat with the engineer to explain my concern, you never get that at a main dealer. I didn't get turned over on price either. I'm sure they will take care of my car for me in the future, so I'll be returning to them again. Thanks team.
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Montgomery Fisher
★★★★★
6 months ago
Elmwood Vehicles – 5 Stars
Elmwood Vehicles has been my go-to place for car repairs for years. Their … More technicians are highly skilled, and the work is always done professionally and at a fair market price. I drive a 2000 Honda Civic, which is practically a vintage vehicle at this point, and they’ve always taken great care of both the car and me as a customer. Their attention to detail and commitment to quality service is unmatched. Highly recommend! Five stars of excellence from a very happy customer!
